Guest Stay Requirements & Policies

Your pet’s happiness and well-being are our top priority! These Policies are in place to ensure that their stay is a safe and pleasant experience.

Vaccinations

We will refuse any pet that has been exposed to rabies or distemper within thirty days prior to boarding.

• Cats: CCI requires proof of Rabies & FVRCP vaccinations prior to boarding. The Feline leukemia vaccine is recommended, however, not required.
• Dogs: CCI requires proof of current Rabies, Distemper and Bordetella vaccinations. We require a Bordetella vaccination yearly, a recommend that it be given at least two (2) weeks prior to your Pet’s arrival date to increase efficiency.
  The Bordetella vaccine is not 100% effective and while CCI has taken special care in designing our facility and maintaining a high standard of cleanliness and safety we make no guarantees in regards to the Bordetella vaccine.
• Birds: All birds are required to have had a test for chlamydiosis (ornithosis, psittacosis, parrot fever) within the past year. If your bird does have psittacosis, he or she will be boarded in our isolation area if other guests are present in the boarding room.
  We require that your pet be in good health when boarding with us, and require a recent physical examination provided by your vet.
• Ferrets: CCI requires proof of current Rabies & Distemper vaccinations prior to boarding.

General Health

All guests must be healthy and free of any contagious illnesses. If your pet is exhibiting symptoms that may suggest illness such as sneezing, coughing, wheezing, runny eyes or nose, vomiting, lethargy, or diarrhea, we will not be able to admit them for boarding.

All guests MUST be on an active flea and tick preventative. Dogs that are found to have fleas, ticks or other parasites will be treated by CCI at the owner’s expense.

Boarding may be stressful for some animals. A change in environment, water, different food as well as a noisy animal next door can sometimes cause stress-related colitis resulting in soft or loose stools. There is no known prevention for this condition. CCI staff will monitor your pet and if soft stools occur, will take the necessary actions to calm your pet’s stomach. We will contact you if veterinary care is needed.

If a pet becomes ill or if a pet’s behavior is endangering itself, humans, or other animals, CCI, at its sole discretion, may engage the services of a veterinarian. All attempts will be made to contact the Owner of the Pet first; however, in the event of an extreme emergency, the well-being of the pet comes first. Medication will be administered as necessary under the direction of a veterinarian.

******We do not board intact male cats, or female dogs that are in season.******

Reservations, Holidays & Hours of Operation

CCI is open for drop-off/pick-up 9-12 & 3-5:30 every day. If you require drop-off/pick-up outside of those hours there will be an additional charge and be subject to availability of the staff.

We are closed for pick-up & drop-off on Thanksgiving & Christmas Days.

Please make a reservation for your pet as soon as possible, especially prior to major holidays, as we book up fast. We make every effort to accommodate all of our guests; unfortunately, on these occasions we can’t guarantee an opening if the reservation hasn’t been made in advance.

**** All new clients MUST provide a Credit/Debit Card before your reservation is confirmed! In the event of a no show/no call your card will be charged for your pets entire stay. (See cancellation policy below). ****

Payment

All fees for boarding/services provided to your pet will be due when you pick up your pet. No pet will be released without payment unless other arrangements have been made. For your convenience we accept Visa, Mastercard, Discover, Amex, Checks and Cash.

A boarding fee is charged for the day the pet arrives, regardless of the time of arrival. There will be no charge for the day of departure if the pet is picked up before noon. If the pet is not picked up until our PM hours (3-5:30) the full boarding rate for that day will be charged.

Cancellations

For non-holiday reservations, please give us 3 days’ notice. For holiday reservations, please give us 5 days’ notice. If 5 days’ notice is not given, you may be charged for your pet’s entire stay.

Cancellations for lessons: Please give 24 hours’ notice if you are not able to make a scheduled training lesson; should you fail to call you may be charged for the lesson that you missed.

Bedding, Food & Toys

CCI provides every guest with a comfortable, elevated Kuranda Bed. You are welcome to bring beds, blankets and any toys that your dog may enjoy. We cannot guarantee that they will be returned in the same condition or at all.

Our house brand of dog & cat food is Kirkland Brand. If you are feeding your pet something different, please bring it (sealed in a re-sealable container or bag) as changing food can cause severe upset stomach. If house food is required there will be a $2.00 per day charge.

We will give supplements and medications as requested. Please make sure all medications are labeled and dosage instructions are included.



A copy of this document is available upon request.